Free Shipping on US orders of $25+

Welcome to BleuDame!

Customer Service

We're here to help! Click a topic below or email us.

 
 

 

 

US Shipping

Orders placed by 3:00 p.m. ET Monday through Friday are generally processed and shipped same day. Orders placed over the weekend or on holidays will ship on the next business day. Delivery of your order depends on your location and the shipping method you select upon checkout. 

Orders ship from Atlanta, Georgia. 

You will receive a email notification with tracking upon shipment. Please allow up to 48 hours to track your order with the link provided. You can also access your tracking number by logging into your account.

We will let you know at checkout or by a follow up message if the merchandise you have selected is currently not in stock or if we need to confirm availability. For that merchandise, we will give you an expected shipping time. 

USPS Standard Shipping

Cost:  $2.95
Delivery Time: 2-5 business days on average

PLEASE NOTE: USPS Standard ship times are average, which means that it is common for orders to be delivered earlier or later than the times shown above. Business days are considered Monday through Friday and do not include weekends or holidays. Business days are counted by starting with the first business day after your order was shipped. If your package is needed by a certain date, please select USPS Express or UPS Ground shipping at checkout.


UPS Ground Shipping

Cost:  ~$10
Delivery Time: 1-6 business days guaranteed


Cost depends on your location and package weight (calculated at checkout). The times shown on the map is the expected number of business days it will take for in-stock merchandise to be shipped from us and delivered to you.

Express

Cost:  $20 and up
Delivery Time: 1-2 business days guaranteed


We offer various Express services from UPS & USPS. Cost depends on your location and package weight (calculated at checkout). Delivery times are guaranteed if ordered before 3pm ET Monday - Friday. Orders placed over the weekend or on major holidays will ship the next business day.

USPS Priority Shipping

Cost: $6.65 and up
Delivery Time: 1-3 business days


Cost depends on your location and package weight (calculated at checkout). Orders placed over the weekend or on major holidays will ship the next business day.



 

Questions? Email us!



 

 

 

International Shipping

Orders placed by 3:00 p.m. ET Monday through Friday are generally processed and shipped same day. Orders placed over the weekend or on holidays will ship on the next business day.  


Orders ship from Atlanta, Georgia USA


You will receive a email notification with tracking upon shipment. Please allow up to 48 hours to track your order with the link provided. You can also access your tracking number by logging into your account.
 

We will let you know at checkout or by a follow up message if the merchandise you have selected is currently not in stock or if we need to confirm availability. For that merchandise, we will give you an expected shipping time. 

Canada

Standard Shipping

Cost: $3.95 & up calculated at checkout 
Delivery Time: *8-12 business days on average

*Please Note: International Shipping does not provide true tracking. Sometimes, a package will only show shipment and delivery with no updates along the way. Once your package enters Canada, Canada Post may provide more detailed tracking information than the original shipping link provided by us in your shipment email. If you find that the original shipping link is not updating, please visit www.canadapost.ca and enter the tracking number provided in your shipment email.

Brazil

Standard Shipping

Cost: $4.95 & up calculated at checkout
Delivery Time: *12-21 business days on average


*Please Note: International Shipping does not provide true tracking. Sometimes, a package will only show shipment and delivery with no updates along the way. Once the package leaves the United States the destination country will generally assign it a new number for their tracking purposes. Unfortunately, this number is not shared with USPS which is why the tracking status may not be updated until delivery.

Worldwide

Standard Shipping

Cost: $4.95 & up calculated at checkout
Delivery Time: *8-15 business days on average


*Please Note: International Shipping does not provide true tracking. Sometimes, a package will only show shipment and delivery with no updates along the way. Once the package leaves the United States the destination country will generally assign it a new number for their tracking purposes. Unfortunately, this number is not shared with USPS which is why the tracking status may not be updated until delivery.

Import Duties / Taxes

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what, if any, these additional costs will be prior to purchasing. Packages which are returned to us as a result of unpaid import duties/taxes will be refunded less original shipping costs.


 
 

Questions? Email us!



 

 

 

 

Returns & Exchanges

You have 30 days from the date of purchase to decide if you are in love!

Return it for a refund or swap it out - exchanges ship back out to you for free! 


Introducing Quick Exchange: Get your exchange before your return is even back to us! 



 

Return Policy

? Returns must be post-marked within 30 days of order date.
? Merchandise must be unworn with bridge tag attached.
? Sale & clearance items ending in 97 are final sale.

Please Note: Original shipping fees and/or any import duties are non-refundable.


Note: Returns received without the bridge tag attached, in unsellable condition or damaged as a result of improper packaging will be refused and returned.

Return Instructions

? Ensure all criteria of our Return Policy is met.
? Click below to start your return. 
? Follow the prompts to print your return packing slip and label.
? Add postage and return the package via the carrier of your choice.

Want a Quick Exchange? Indicate Exchange during the return process, submit your return request, then click the Quick Exchange button on the next page to input your return tracking information.


Return Address

BleuDame.com
Returns Dept
2631 Holly Springs Pkwy, #1202
Holly Springs, GA 30142

Please obtain a pre-filled return label containing your RMA number by starting your return below.


 


Start A Return By Logging In:

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Quick Exchange Processing

Indicate Exchange during the return process for a quick, easy swap out! You'll be prompted to confirm your return tracking number which gets your exchange order on the fast track! We verify your tracking number and then your exchange order is on it's happy way to you before we even receive your return! Not in a hurry? If you decide to not confirm your return tracking number, we will process your exchange the old-fashioned way within 72 hours of receipt by our warehouse. As always, shipping for exchanges is on the house!

Return Processing

Returns are generally processed within 7 business days of receipt by our warehouse, though the refund will take longer to appear on your statement. If you paid with a gift card or store credit, the debited amount will be returned in the form of a store credit. We'll send you an email notifying you of your refund.


 

Questions? Email us!



 

 

 

 

Ordering/Payments

How do I order from BleuDame?
We only accept orders via our website only. At this time we do not accept phone orders. If you are experiencing trouble placing your order, we'd be happy to help complete your order over our secure Live Chat.


What payment methods do you accept?
We accept Visa, MasterCard, Discover and American Express. We also accept PayPal.


Why did my credit card decline?
When using your credit card, please ensure that you have entered the account number as it appears on your card, without any spaces or dashes. In addition, please review the card type that you are selecting. Also, please ensure you have entered all required fields on the order form, including the telephone number and e-mail address. The billing address on your credit card must match the billing address provided upon checkout. If they do not match, your credit card may be declined. For questions regarding your billing address, please contact the card issuer or bank.


Can I modify or cancel my order?
Since we offer super fast shipping, it may or may not be possible to cancel or change your order so please be sure to check your items, colors, sizes, quantities, shipping address, etc very carefully prior to placing your order. If you need to modify your order, please contact us as soon as possible. For fastest help, click Live Chat to talk with a customer care representative or call us at 877-852-1172. If it is after business hours, please send an email. We will make every effort to make the change, however, it is not a guarantee.


 


Questions? Email us!



 

 

 

 

Tracking

I placed an order. Where is my tracking number?
Orders placed by 3:00 p.m. ET Monday through Friday are generally processed and shipped same day. Orders placed over the weekend or on holidays will ship on the next business day. Shipment confirmation emails are sent by 4:00 p.m. ET each day. You can also access your tracking number by logging into your account.

I have my tracking number but it's not working. Please help!
If you are having trouble tracking your order, it is most likely because it hasn't yet been scanned into the carrier's system. Please allow up to 48 hours to track your order. If you are located internationally, this delay may take up to 4 days as your package makes it's way from our warehouse in Atlanta to the export facility in New Jersey. Once the facility in New Jersey scans your package into their system, tracking will begin. These transit days are factored into your delivery estimate.

My tracking has stopped. What's wrong?
No worries - this is completely normal. There is a bit of a delay in tracking once your package departs the US and arrives in your country. Your country may not always update the tracking on their end with the link originally provided by us. You may find more detailed tracking information by entering your tracking number directly into your country's postal website.

My tracking shows "delivered" but I didn't receive it. Please help!
Often when USPS.com's tracking shows "delivered" but the order was not received it is because it was either re-routed to your local post office due to a delivery issue or inadvertently scanned as "delivered" by the postman. We ask that you contact your local post office and provide them with your tracking number. If your package doesn't turn up, please contact us!

My tracking shows "undeliverable." What now?
This is usually due to an incorrect address or multiple failed delivery attempts. Once your package is returned to us, we will notify you via email to allow you to review your shipping address and alert us of any changes that need to be made.


 


Questions? Email us!



 


 

 

 

Gift Certificates / Store Credits

How do I apply my gift certificate to my order?
The gift certificate/store credit must be applied in your shopping cart before starting the checkout process. Below the items listed in your shopping cart, look for the section "Use Store Credit." Click the gray "Use Store Credit" button to apply the credit to your order. Should there be an additional balance, you may pay with credit card or PayPal during the checkout process.

How do I see my gift certificate balance?
To view your store credits or gift certificate, navigate to the Store Credit tab on the left-hand side of your Account page or by clicking here.


 

 


 

 

 

Blogger Collaborations

We love to work with bloggers! If you are interested in possible collaboration, click here.


 

 


 

 

 

Products

A pair of glasses I want are out of stock. When will you get more?
We restock our glasses on a weekly basis. If a style you want is currently out of stock, check back on the following Friday.

What are your lenses made of?
All of our eyewear lenses (with the exception of a few vintage deadstock styles) are made from lightweight polycarbonate.

Do your lenses have UV400 protection?
Yes! All our of glasses (including clear glasses) are coated with UV400 protection.

Do your clear lens glasses have magnification?
No, our glasses are clear and have no magnfication. Click here to view our small selection of readers.

Can I add a prescription to your glasses?
Our collection of clear lens glasses are fashion glasses and not optical grade. The difference is, our fashion glasses are not made for the intent of removing the lenses and replacing them with Rx lenses. But, many of our customers have done just that successfully. Check with your optician first to see if they are willing. Also, because our stock changes often, we'd suggest buying at least one spare pair for parts, loss, etc.


 

 


 

 

 

Wholesale

Do you offer wholesale?
We don't have a wholesale program per se, but we do offer discount programs for small retailers. Email us for more information.


 

 


 

 

 

Security Policy

How can I be sure my information is safe?
Shopping at BleuDame.com is safe, convenient and secure. Your security is a priority at BleuDame.com. To provide credit card security and keep your personal information safe, we use Secure Sockets Layer (SSL) technology, the most widely used data encryption coding system for secure e-commerce transactions. All of your information is encrypted (scrambled) prior to being sent over the Internet to our system. To protect your information once we receive it, we place it on systems behind secure firewalls, which are communication-management computers designed to keep information safe and inaccessible to other Internet users. If your browser doesn't accept the SSL technology, transactions will not be permitted.

To confirm that your connection is secure, look for a locked padlock icon or solid key icon at the bottom of your browser window. The letters "https" (rather than "http") located in the URL address window at the top of your browser also indicate that you are using a secure browser.


 

 


 

 

 

Newsletter

How do I subscribe to your newsletter?

Sign up with your email address below! Get exclusive access to sales, coupons and notifications of new arrivals. We won't bombard you. We generally send only one email per week.


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How do I unsubscribe to your newsletter?

It's easy to unsubscribe. All of our emails have a link in the footer of the email to manage your subscriptions. Just click the unsubscribe link and follow the prompts. You can also click here to unsubscribe in your account settings.


 

 


 

 

 

Damaged Items

I received a damaged item. What now?
If you receive a damaged or defective item, please email us within 7 days of delivery so we may assist you with your return. If we request that the item be returned, we will reimburse you for standard shipping costs (ie; USPS First Class Mail) via PayPal. Costs for expedited shipping services will be not reimbursed. Defective items will be replaced with the same color/style of the original item and will be shipped to you at no charge. If the item is no longer in stock, a store credit will automatically be provided and will include your original shipping fees. If you do not contact customer service within 7 days, you will be responsible for all return shipping charges.