Free Shipping on US orders of $25+

Welcome to BleuDame!

Frequently Asked Questions


How do I apply my gift certificate to my order?

The gift certificate/store credit must be applied at checkout. In the payment information section, choose from the dropdown payment type, then choose gift certificate. Your certificate's number and amount will appear. To apply it, click the yellow + icon. At the bottom of the page where your order total is displayed, you will see applied payments. You may have to pay any difference by choosing an additional payment method.

How do I see my gift certificate balance?

To view your store credits or gift certificate, login to your account by navigating to: (be sure to login first) then go to My account > Gift Certificates / Store Credits. Expand the section and your credit will appear there.


Why did my credit card decline?

TWhen using your credit card, please ensure that you have entered the account number as it appears on your card, without any spaces or dashes. In addition, please review the card type that you are selecting. Also, please ensure you have entered all required fields on the order form, including the telephone number and e-mail address. The billing address on your credit card must match the billing address provided upon checkout. If they do not match, your credit card may be declined. For questions regarding your billing address, please contact the card issuer or bank.

Can I modify or cancel my order?

Since we offer super fast shipping, it may or may not be possible to cancel or change your order so please be sure to check your items, colors, sizes, quantities, shipping address, etc very carefully prior to placing your order. If you need to modify your order, please contact us as soon as possible. For fastest help, click Live Chat to talk with a customer care representative or call us at 877-852-1172. If it is after business hours, please send an email to We will make every effort to make the change, however, it is not a guarantee.


How can I be sure my information is safe?

Shopping at is safe, convenient and secure. Your security is a priority at To provide credit card security and keep your personal information safe, we use Secure Sockets Layer (SSL) technology, the most widely used data encryption coding system for secure e-commerce transactions. All of your information is encrypted (scrambled) prior to being sent over the Internet to our system. To protect your information once we receive it, we place it on systems behind secure firewalls, which are communication-management computers designed to keep information safe and inaccessible to other Internet users. If your browser doesn't accept the SSL technology, transactions will not be permitted.

To confirm that your connection is secure, look for a locked padlock icon or solid key icon at the bottom of your browser window. The letters "https" (rather than "http") located in the URL address window at the top of your browser also indicate that you are using a secure browser.

If at any time you are uncertain about the security of our site or if you would like to phone in an order, call our toll-free Customer Care line at 1-877-852-1172 and a customer care representative will be happy to help you.


Do you offer wholesale?

We don't have a wholesale program per se, but we do offer discount programs for small retailers. Email us at for more information.


A pair of glasses I want are out of stock. When will you get more?

We restock our glasses on a weekly basis. If a style you want is currently out of stock, check back on the following Friday.

What are your lenses made of?

All of our eyewear lenses (with the exception of a few vintage deadstock styles) are made from lightweight acrylic.

Do your lenses have UV400 protection?

Yes! All our of glasses (including clear glasses) are coated with UV400 protection.

Do your clear lens glasses have magnification?

No, our glasses are clear and have no magnfication. Click here to view our small selection of readers.


Can I add a prescription to your glasses?

We do have a small selection of higher end optical quality prescription-ready glasses. However, our extensive collection of clear lens glasses are fashion glasses and not optical grade. The difference is, our fashion glasses are not made for the intent of removing the lenses and replacing them with Rx lenses. But, many of our customers have done just that successfully. A recent customer said she used Walmart. Check with your optician first to see if they are willing. Also, because our stock changes often, we'd suggest buying at least 1 spare pair for parts, loss, etc.


How do I subscribe to your newsletter?

Head to our homepage. On the right-hand side of the page, you'll find a sign-up section. Get exclusive access to sales, coupons and notifications of new arrivals. We won't bombard you. We generally send only one email per week. :)

How do I unsubscribe from your newsletter?

It's easy to unsubscribe. All our emails have a link in the footer of the email to manage your subscriptions. Just click the unsubscribe link and follow the prompts.


Do I have to pay taxes/duties on my order?

Unfortunately, on occasion, customs will hold your package and contact you to pay duties/taxes. Although it is rare if the value is less than $50, it does happen. Duties/taxes are the responsibility of the customer.

What happens if my International package was held in customs, was unclaimed, and then returned to BleuDame?

We would be happy to reship to you. We only ask you pay the actual reship costs. If you'd like a refund, we can refund your purchase price, less shipping costs.


I received a damaged item. What now?

If you receive a damaged or defective item, please contact a customer service representative within 7 days of delivery at so we may assist you with your return. If we request that the item be returned, we will reimburse you for standard shipping costs (ie; USPS First Class Mail) via PayPal. Costs for expedited shipping services will be not reimbursed. Defective items will be replaced with the same color/style of the original item and will be shipped to you at no charge. If the item is no longer in stock, a store credit will automatically be provided and will include your original shipping fees. If you do not contact customer service within 7 days, you will be responsible for all return shipping charges.